[Az-Geocaching] Cox/Directv

Eric Quinn listserv@azgeocaching.com
Tue, 6 May 2003 17:42:30 -0700 (PDT)


non-geocaching info ahead

--- Gale Jett <sonoralovesmommy@yahoo.com> wrote:

> The original cable company for my home was a mom and
> pop bare bones company.Cox bought them out and just
> last month hooked up my internet. I've had nothing
> but problems with the connection. Just last Friday
> my connection was lost 12 times in an hour and a
> half. I didn't know I knew that many bad words! Cox
> claims there is no problem but for $50 they'll come
> out and look...I'll learn to live with it for now.


Cox has had issues for two-three months both times we
needed the cable setup. Both times, the problem wasn't
on our end, despite their assertions to the contrasry,
but was in the setup between the cable modem and their
equipment. The signals weren't going between the two
very weel. The second time, the tech explained that it
was due to a problem they sometimes have with the
neighborhood connection.

You can check the status and error messages on your
cable modem through a web browser. The cable modem I
had was a surfboard so if yours is different, changes
may be needed. I would enter http://192.168.100.1 into
my web browser and hit the management screen on the
modem. I don't recall the tab, but you could see the
status messages, watch the modem try to connect, see
basic information why it wasn't connecting, etc.

Chances are that if you're losing the connection that
often that the modem is losing the signal to their
equipment and the logs on your modem may be a way to
get them out there doing their jobs.


Eric
Team Dragon

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