[Az-Geocaching] Fwd: [tri-go] GPS Explorer - A Cautionary

[Team Sprocket]

>
> Date: Mon, 13 Feb 2006 14:53:21 -0500
> From: EMa <geogypsy at gmail.com> <geogypsy at gmail.com>
> Subject: [Az-Geocaching] Fwd: [tri-go] GPS Explorer - A Cautionary
> 	Tale
> To: listserv at azgeocaching.com
> Message-ID:
> 	<88811e240602131153o18e6c1e6p98686372f8cf54a at mail.gmail.com> <88811e240602131153o18e6c1e6p98686372f8cf54a at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> I thought this was interesting enough to pass on to others..........Hope you
> don't mind.
>
> ---------- Forwarded message ----------
> From: Kristine <kristine at kristinekeller.com> <kristine at kristinekeller.com>
> Date: Feb 13, 2006 2:35 PM
> Subject: [tri-go] GPS Explorer - A Cautionary Tale
> To: tri-go at yahoogroups.com
>
>  <snip,snip>


> OK, to make a long story short(er), the heart of the matter is this:
> Hereturned the GPS unit to the .com company by Thanksgiving, and despite
> many phone calls, has failed to get his refund.


<snip>

My question is, did you contact the company and get an RMA# prior to
returning the product?  If you did, super! Try writing a letter.  I've
always received better responses via (politely) written correspondance when
e-mails and phone conversations have failed.  If you didn't get an RMA, then
that is your mistake.  You are destined to spend countless hours trying to
convince them to send your money. When you do call, insist on speaking to a
supervisor or higher.

-- Sprocket
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