[Az-Geocaching] The tech support at Magellan collectively is assmart as a mostly retarded hamster

[David Collins]

Actually it was not out of warranty and they did not care ware i got it from


The only reason I was ticked off is that I had to pay to send it in 2 times
and it wasn't really fixed and they lied about the time they tested it
that's the point I was grateful they would still fix it under warranty   

I an in tech support for a co and if I did that level of testing I would get
fired 

 

David 

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From: az-geocaching-bounces at listserv.azgeocaching.com
[mailto:az-geocaching-bounces at listserv.azgeocaching.com] On Behalf Of David
Thompsen
Sent: Thursday, June 02, 2005 6:38 AM
To: listserv at azgeocaching.com
Subject: Re: [Az-Geocaching] The tech support at Magellan collectively is
assmart as a mostly retarded hamster

 

And yet they were nice enough to help you with a second-hand Magellan out of
warranty that also had been screwed with by playing with the hidden menus.
All this for free.


David Collins <mcgothbox1 at cox.net> wrote:

The tech support at Magellan collectively is as smart as a mostly retarded
hamster.

Here is my story.

I get a meridian gold second hand from a friend that killed the basemap by
fooling around in the hidden menus 

I call up Magellan and explain this to the vary nice lady on the phone who
asked me if we could connect the unit to my pc, I did not have the pc link
cable so she gave me a ra # and I promptly sent it in. 2 weeks later
(including shipping time and the weekend) I get it back I rip open the box
and I find my unit neatly tucked in with a brand new cable and a book great
I think I am all set  I plop in brand new batteries and take it out side and
start to initialize the unit I put in my location  the date the time and it
starts to look for satellites then I get "extremely low power shutting down"
crap , I got bad batteries 

I recharge my set of AA's and try again no luck I try to hook it to my car
same thing 

By this time tech support is closed I have to wait until the am 

 

So I call tech support back and the guy listens to my issue, we both agree
it's not the battery spring issue and I once again get an ra # and send it
back I get an email stating that the unit shipped, so I call the co and ask
what they did the person on the phone tells me they fixed the low power
issue and tested for 5 hrs 

I think great they really came through 

1 week . yada yada  I get it back today open said box and find a 2nd new
cable and a 3rd new book  I put in the batteries go though initialize and
BAM the same error with in 2 min , I almost chucked it as far as I could I
then came in and went to work on the web 

Found out that the basemap was probably bad so I nuked it and loaded one I
snagged on line and wow fancy that it worked I played with it all night with
no issues 

 

So in conclusion 1. tech support does as little as they can get away with
and 2 they lie 5 hrs of testing my but, I found out it still did not work
after 2 min and had to revert to the web to find answers. If I have more
issues with my unit I am going to run it through a blender and buy a Garmin
or something. 

 

David     

 

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