>----- Original Message -----
>From: <kenh199@cox.net>
>To: <listserv@azgeocaching.com>
>Sent: Monday, November 17, 2003 12:55 AM
>Subject: [Az-Geocaching] Garmin Customer Service
>
>
> > A couple of weeks ago a posted a request on how to fix My Garmin Vista
>which was having a problem with the rubber trim coming off. The GPS is
>about
>2 years old and was well over it's 1 year warranty period. I e-mailed
>Garmin
>and explained the problem to them. To my surprise they gave me an RMA # and
>told me to send it in and they would fix it without charge. I sent the unit
>in and got it back exactly two weeks later.
> >
> > Upon receiving my GPS I noted that it looked BRAND NEW :) Upon reading
>the
>service report I discovered that they noted that my trusty Vista was
>looking
>a little well used. I have had the unit for about 2 years and with all the
>rock hopping and rattling around on my ATV have dropped it several times
>scratching the screen and case. Garmin replaced the Screen, Case, click
>stick and entirely refurbished it before sending it back to me. Total cost
>for out of warranty repair and unexpected total refurbishment $0.00!!!
> >
> > Garmin has just made me a life long customer.
> >
> > Ken
> > WhereRwee?
I have been using GPS for over 10 years now. I have had a few different
units... 2 Magellans and 2 Garmins. I have always been impressed with my
Garmin units (3+ and Etrex Legend). They acquire sattellites very quickly
and thru harsh usage.. continue to function great. I have only delt with
customer service once (Clark Howard calls this 'customer no service'!), and
this is over 10 years of using Garmin, and it was a good experience. Garmin
is a major player in GPS and other technical gadgetry in the aviation
industry. They not only make GPS units for outdoors use... they also make
high dollar GPS panel mount units for aviation, as well as transponders,
aicraft radios, panel mount weather/radar, etc. They are highly respected in
the aviation industry. They manufacture complete avionics panels. Pilots
demand top notch equiptment that will not break down on them when they need
it most. I know if I flew fixed wing, I certainly wouldnt want any other
name on my instrument panel but Garmin. With all that experience, then you
know they can make a darn good simple outdoors handheld unit.
There are several manufacturers of GPS's.. Garmin, Magellan, Lowrence, etc
and they all make nice units. It just depends on what use you need it for.
When you are up there at 10,000', you need equiptment that will not fail on
you. The difference can literally be life or death. Garmin is a most
respected name in a very professional industry. Whether I am just out on a
hike/geocaching or flying high... I rely on Garmin.
:)
Scott
Team Ropingthewind
_________________________________________________________________
MSN Shopping upgraded for the holidays! Snappier product search...
http://shopping.msn.com
(text/plain)