Some companies I have worked for based their business model on the
concept that the existing customers would quit sooner or later, so any
effort to keep them (like
good excellent service) was
a waste of time. Time that could be better spent finding new customers.
I guess that is one way to do it...
ACM
Michael Weiner wrote:
*nod*
<rant>
I agree, but having formally been the systems administrator that
basically built and ran the linux environment for AmericanGreetings.com
a number of years ago, and doing all that it took back then to survive
the STORM on a day like Valentine's Day at a greeting card company, i
have an especially keen sight on what it takes to run services like
this. And if you really want to talk about the /. affect i can
definitely describe that in pretty good detail, LOL. And honestly i
dont get it...rather than paying for and improving infrastructure for
stability and good load balancing they focus on things that dont
necessarily improve their environment, but rather increase the bottom
line. Now, not that that is a bad model for a business, but when folks
are paying for 'services' and you cant provide them with a lot of
reliability, you will begin to loose your paying userbase and HURT your
bottom line in the long-term.
</rant>
Michael (of TeamDotOne)
--
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