I need your help for a contact name / e-mail or phone number at Magellan. I want to communicate with an ACTUAL person and not someone in India and their Customer NO Service department.

Without going into the whole 5 month story, I have had many issues with my Magellan Explorist XL. When it works, it is Fabulous. Otherwise it is hardly a pretty paperweight.

Anticipating some of your questions:

I have sent it in 2 times already.

The first time it was in the return mail 20 hours after I received it.

1 return was a refurbished model which in turn now prevents the original dealer from accepting it on behalf of Magellan.

Magellan has had it either in their possession/shipping process: 55+/- days

I have had a useable product in my possession:  45+/- days

Please offer any help you can. I am making one last attempt a owning a quality, dependable product. After this, a no holds barred review will be posted on our forums, websites and listserv.

Respectfully,

CachingCop    aka Joe Geremia