Date: Mon, 13 Feb 2006 14:53:21 -0500
From: EMa <geogypsy@gmail.com>
Subject: [Az-Geocaching] Fwd: [tri-go] GPS Explorer - A Cautionary

	Tale
To: listserv@azgeocaching.com
Message-ID:
	
<88811e240602131153o18e6c1e6p98686372f8cf54a@mail.gmail.com>
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I thought this was interesting enough to pass on to others..........Hope you
don't mind.


---------- Forwarded message ----------
From: Kristine <kristine@kristinekeller.com>
Date: Feb 13, 2006 2:35 PM
Subject: [tri-go] GPS Explorer - A Cautionary Tale

To: tri-go@yahoogroups.com

<snip,snip>

OK, to make a long story short(er), the heart of the matter is this: Hereturned the GPS unit to the .com company by Thanksgiving, and despite many phone calls, has failed to get his refund.

<snip>

My question is, did you contact the company and get an RMA# prior to returning the product? If you did, super! Try writing a letter. I've always received better responses via (politely) written correspondance when e-mails and phone conversations have failed. If you didn't get an RMA, then that is your mistake. You are destined to spend countless hours trying to convince them to send your money. When you do call, insist on speaking to a supervisor or higher.

-- Sprocket