I need your help for a contact name / e-mail or phone number at Magellan. I
want to communicate with an ACTUAL person and not someone in India and their
Customer NO Service department.

 

Without going into the whole 5 month story, I have had many issues with my
Magellan Explorist XL. When it works, it is Fabulous. Otherwise it is hardly
a pretty paperweight. 

 

Anticipating some of your questions:

I have sent it in 2 times already. 

The first time it was in the return mail 20 hours after I received it.

1 return was a refurbished model which in turn now prevents the original
dealer from accepting it on behalf of Magellan.

Magellan has had it either in their possession/shipping process: 55+/- days

I have had a useable product in my possession:  45+/- days

 

Please offer any help you can. I am making one last attempt a owning a
quality, dependable product. After this, a no holds barred review will be
posted on our forums, websites and listserv.

 

Respectfully,

 

CachingCop    aka Joe Geremia