>From: EMa
>Reply-To: listserv@azgeocaching.com
>To: listserv@azgeocaching.com
>Subject: [Az-Geocaching] Fwd: [tri-go] GPS Explorer - A Cautionary Tale
>Date: Mon, 13 Feb 2006 14:53:21 -0500
>
>I thought this was interesting enough to pass on to others..........Hope 
>you
>don't mind.

I would NOT take this one in the wallet! Assuming you are within their 
'return policy' (which I just read),  I would definetly take some action. 
That GPS cost way too much money to not get your refund. I would tell them 
to give you your money back or give you your GPS that you DID PAY FOR back. 
If they dont... threaten to sue them. They will do one or the other real 
quick! You have a receipt for the GPS you purchased and I assume you have 
the receipts for mailing it back (did you send it with 'delivery 
confirmation'?). With these reciepts, you have proof that you paid for it 
and you have proof that they got it back... so, where is the money? You want 
your money or you want your GPS. If they dont do one or the other... well, 
there are a zillion GPS based forums on the internet and I am sure you can 
do some damage to their business. Looking at their website, they appear to 
be a pretty big online business. There are many choices for online GPS 
stores (I personally have had good experiences with GPSNOW.com). So, let 
everyone on every GPS forum on the internet know that GPSexplorer.com is NOT 
the one to do business with).

Just call and demand to talk to the head honcho (dont settle for talking to 
some so called customer service rep.. you want to talk to someone higher 
up), you want your money or you GPS. Be nice, but be firm. If that person 
still tries to give you some sort of runaround. Tell him/her you are going 
to do 3 things:

1- post on every GPS forum on the net about your experience with 
GPSexplorer.com
2- you are going to report them to the BBB

and.... and this is the best one! :)...

3- you are going to call the Clark Howard Show (clarkhoward.com) and tell 
america what kind of a company GPSexplorer.com is! :) I tell you what, if 
you call this show and you get on it.. he WILL get you your money or your 
GPS! :) (Clark Howard is on AM620 KTAR almost every night around 10pm).

I am sure they sell so many GPS's that it isnt worth the hassle to give one 
customer the runaround. They should want to give you your money back or your 
GPS and move on and avoid any bad press. Even if you are not within their 
return policy.. then you want your GPS back. You paid for it and it is 
yours.

Scott
Team Ropingthewind