[Az-Geocaching] The tech support at Magellan collectively is as smart as a mostly retarded hamster

[David Thompsen]

And yet they were nice enough to help you with a second-hand Magellan out of warranty that also had been screwed with by playing with the hidden menus.  All this for free.

David Collins <mcgothbox1 at cox.net> wrote:

The tech support at Magellan collectively is as smart as a mostly retarded hamster.

Here is my story.

I get a meridian gold second hand from a friend that killed the basemap by fooling around in the hidden menus 

I call up Magellan and explain this to the vary nice lady on the phone who asked me if we could connect the unit to my pc, I did not have the pc link cable so she gave me a ra # and I promptly sent it in. 2 weeks later (including shipping time and the weekend) I get it back I rip open the box and I find my unit neatly tucked in with a brand new cable and a book great I think I am all set  I plop in brand new batteries and take it out side and start to initialize the unit I put in my location  the date the time and it starts to look for satellites then I get “extremely low power shutting down” crap , I got bad batteries 

I recharge my set of AA’s and try again no luck I try to hook it to my car same thing 

By this time tech support is closed I have to wait until the am 

 

So I call tech support back and the guy listens to my issue, we both agree it’s not the battery spring issue and I once again get an ra # and send it back I get an email stating that the unit shipped, so I call the co and ask what they did the person on the phone tells me they fixed the low power issue and tested for 5 hrs 

I think great they really came through 

1 week 
 yada yada  I get it back today open said box and find a 2nd new cable and a 3rd new book  I put in the batteries go though initialize and BAM the same error with in 2 min , I almost chucked it as far as I could I then came in and went to work on the web 

Found out that the basemap was probably bad so I nuked it and loaded one I snagged on line and wow fancy that it worked I played with it all night with no issues 

 

So in conclusion 1. tech support does as little as they can get away with  and 2 they lie 5 hrs of testing my but, I found out it still did not work after 2 min and had to revert to the web to find answers. If I have more issues with my unit I am going to run it through a blender and buy a Garmin or something. 

 

David     

 

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